fe999 is committed to protecting your personal data. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used and what rights you have as a user.
Last Updated: January 2026These cards highlight the core principles of our Privacy Policy. They are a summary only — please read the full policy below for complete details.
We collect registration details, identity verification documents (CNIC or passport), transaction records, device and usage data, and communications you send us. We collect only what is necessary for the purposes described in this policy.
Your data is used for account management, identity and age verification (KYC), fraud and AML prevention, processing deposits and withdrawals, platform improvement and, where you have opted in, marketing communications.
We do not sell your personal data to third parties for marketing. We share data only with service providers who assist in operating the platform, regulatory bodies where legally required, and payment processors essential to your transactions.
All connections use 256-bit SSL/TLS encryption. Identity documents are processed exclusively through our secure HTTPS verification portal. We apply access controls, data minimisation and retention limits to reduce risk.
Depending on applicable law, you may have the right to access, correct, delete or restrict processing of your personal data. You may also withdraw consent for optional processing. Contact our support team to exercise any of these rights.
We use essential, functional and analytics cookies to operate the platform and improve user experience. Essential cookies cannot be disabled as they are required for the platform to function. You can manage optional cookie preferences in your browser settings.
Subject to the laws applicable in your jurisdiction, you may be entitled to the following rights in relation to your personal data held by fe999.
Request a copy of the personal data fe999 holds about you, along with information about how it is being used.
Request correction of inaccurate or incomplete personal data held in your account at any time.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that we limit how we use your data while a correction or objection request is being considered.
Where applicable, request your personal data in a structured, commonly used and machine-readable format.
Object to the processing of your data for direct marketing purposes at any time. We will stop processing immediately upon a valid objection.
Where processing is based solely on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
If you believe your data rights have been infringed, you have the right to lodge a complaint with the relevant supervisory authority in the operator's licensing jurisdiction.
To exercise any of the above rights, contact fe999 support at [email protected]. We will respond within the timeframe required by applicable law, typically within 30 days.
This Privacy Policy ("Policy") sets out how fe999, operating under the domain fe999.cam ("fe999", "Platform", "we", "us", "our"), collects, uses, stores, shares and protects the personal data of individuals ("User", "you", "your") who access or use the Platform.
fe999 is an English-language online gaming platform designed for adult users, with a primary focus on Pakistani players across cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. Our approach to data privacy is grounded in transparency: we want you to understand clearly what data we hold, why we hold it and how we protect it.
By accessing or using fe999, you acknowledge that you have read and understood this Policy. Where processing is based on your consent, you confirm that you provide that consent freely and with full knowledge of its implications. If you do not agree with the terms of this Policy, you must discontinue use of the Platform.
This Policy applies to all data collected through the fe999.cam website, account registration process, customer support interactions, payment transactions and any other channel through which you interact with fe999.
For clarity throughout this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, CNIC number, IP address, device identifiers and financial data. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, use, disclosure and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data — in this case, fe999. |
| "Data Processor" | Any third party that processes personal data on fe999's behalf under contract. |
| "Consent" | A freely given, specific, informed and unambiguous indication of the data subject's agreement to processing of their personal data. |
| "KYC" | Know Your Customer — the identity and age verification process conducted before withdrawals and as required by AML obligations. |
| "CNIC" | Computerised National Identity Card — the standard Pakistani national identity document issued by NADRA. |
| "AML" | Anti-Money Laundering — legal and regulatory requirements relating to the prevention of financial crime. |
fe999, operating via the domain fe999.cam, acts as the Data Controller in respect of personal data collected and processed through the Platform. fe999 determines the purposes for which personal data is collected and the means by which it is processed.
All data protection enquiries, rights requests and complaints should be directed to the fe999 data contact at [email protected]. Please include "Privacy Request" or "Data Rights" in your subject line for efficient routing.
When you create an account on fe999, we collect:
As part of the KYC process — required before withdrawals and for AML compliance — we may collect:
In connection with deposits and withdrawals, we collect transaction records including payment method type, transaction amounts (in PKR or as applicable), transaction dates and partial payment identifiers. Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as contextual identifiers only; fe999 does not claim these providers support or endorse gambling activity.
When you access the Platform, we automatically collect:
Records of your communications with fe999 support — including live chat transcripts, email correspondence and any dispute submissions — are retained for quality assurance, complaint resolution and legal compliance purposes.
Where you use self-exclusion tools, deposit limits, session timers or other responsible-gambling features, we record the settings applied and their history. This data is handled with additional care and is used solely for implementing and auditing those controls.
fe999 processes personal data under the following legal bases, depending on the nature and purpose of the processing:
| Legal Basis | When Applied |
|---|---|
| Contractual Necessity | Processing required to perform the account services you have requested — registration, deposits, withdrawals, bonus management and account security. |
| Legal Obligation | KYC / AML verification, age verification, fraud prevention reporting and regulatory compliance with requirements imposed by the operator's licensing jurisdiction. |
| Legitimate Interests | Fraud detection, platform security, responsible-gambling monitoring, analytics for platform improvement and internal record-keeping — where these interests are not overridden by your data rights. |
| Consent | Optional marketing communications (email, SMS) and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing. |
Personal data collected by fe999 is used for the following purposes:
fe999 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share data only in the following limited circumstances:
We engage third-party service providers — including payment processors, KYC verification platforms, cloud hosting providers, analytics platforms and customer support tools — that process personal data on our behalf under contractual data processing agreements. These processors are permitted to use your data only for the specific purposes fe999 instructs and are bound by confidentiality and data-security obligations.
fe999 may disclose personal data to regulatory authorities, law enforcement agencies, financial intelligence units or courts where required by law, court order or the operator's licensing obligations. fe999 will disclose only the minimum data necessary to satisfy such requirements.
In the event of a merger, acquisition, asset sale or restructuring involving fe999, personal data held by fe999 may form part of the transferred assets. Affected users will be notified via the Platform or registered email address prior to any such transfer, and the acquiring entity will be required to honour the commitments made in this Policy.
Where necessary to prevent fraud or financial crime, fe999 may share relevant data with industry fraud-prevention networks or databases. This processing is carried out on the basis of legitimate interests and legal obligation.
We will never share your personal data with advertisers, data brokers or marketing platforms without your explicit consent.
fe999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce contractual agreements. The following retention principles apply:
When personal data is no longer required, fe999 will securely delete or anonymise it in a manner that prevents recovery.
fe999 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:
While fe999 applies robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and must notify fe999 immediately at [email protected] if you suspect unauthorised access.
fe999 operates internationally and may transfer personal data to countries outside Pakistan in the course of providing its services. These transfers may occur when using cloud hosting infrastructure, KYC verification platforms or payment processors located in other jurisdictions.
Where personal data is transferred internationally, fe999 takes reasonable steps to ensure that appropriate safeguards are in place — such as contractual data-processing agreements with third-party processors — to protect your data at a standard consistent with the commitments in this Policy.
fe999 uses cookies and similar technologies (collectively "cookies") to operate the Platform, remember your preferences and analyse usage patterns. The table below describes the categories of cookies in use:
| Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly necessary for the Platform to function — session management, authentication, security tokens and load balancing. Without these cookies, the Platform cannot operate. | No — required for basic functionality | |
| Remembers your preferences such as language settings, responsible-gambling limits applied and notification preferences to provide a personalised experience. | Yes — via browser settings | |
| Collects anonymised data on how users navigate the Platform — pages visited, time on page and error encounters — to help improve platform performance and content. | Yes — via browser settings or cookie preference |
You can manage cookie settings in your browser. Please note that disabling functional or analytics cookies may affect your Platform experience. For further information on cookies, refer to your browser's help documentation.
fe999 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the applicable operator/license jurisdiction.
Age verification is conducted as part of the KYC process before withdrawal rights are granted. Where fe999 has reasonable grounds to believe that a registered user is under the minimum age, the account will be immediately suspended, access to real-money play will be blocked pending investigation, and any balance may be withheld subject to applicable law and regulatory guidance.
If you become aware that a minor has registered on fe999, please report this to [email protected] immediately.
fe999 may send you promotional communications — including information about bonuses, new games, cricket and PSL betting offers, and platform updates — where you have explicitly opted in to receive such communications during registration or through your account settings.
You may opt out of marketing communications at any time by updating your account notification preferences or by contacting [email protected] with an unsubscribe request. Opting out of marketing communications does not affect the receipt of essential service communications such as withdrawal confirmations, account security alerts or KYC notifications.
fe999 will never send marketing communications referencing gambling offers without including a responsible-gambling reminder. Promotional materials are directed at adults 18+ only.
Subject to the laws applicable in your jurisdiction, you hold the data rights described in the overview section above (Section 2 of the page summary). To exercise any right, submit a written request to [email protected] with the subject line "Data Rights Request" and include:
fe999 will acknowledge your request promptly and respond within the timeframe required by applicable law — generally within 30 calendar days. Where an extension is required, we will notify you within the initial 30-day period.
Note that some rights are subject to limitations. For example, we may be unable to delete transaction data that we are legally obligated to retain for AML or tax compliance purposes. Where a request cannot be fulfilled in full, fe999 will explain the reason and the options available to you.
Exercising your right to erasure or restriction of processing will not affect the lawfulness of processing that occurred prior to your request. It may, however, affect our ability to continue providing the Platform to you if the data in question is required for essential account functions.
The fe999 Platform may reference or integrate with third-party services — such as payment processors, game content providers and support tools — each of which operates under its own privacy policy. fe999 is not responsible for the data practices of third parties.
Where payment method names (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) are referenced on the Platform, they are cited as familiar Pakistani payment context only. fe999 is not affiliated with or endorsed by these providers. Their inclusion in this Policy does not imply that they actively support gambling transactions; users should review each provider's own terms before initiating transactions.
fe999 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, technology, legal requirements or Platform functionality. The "Last Updated" date at the top of this page will reflect the most recent revision.
Where changes are material — affecting the nature of data collected, the purposes for which it is used or your rights — fe999 will provide notice through a prominent Platform notification and, where practicable, an email to your registered address. Continued use of the Platform following notification of a material change constitutes acceptance of the revised Policy.
If you have questions, concerns or requests relating to this Privacy Policy or your personal data, please contact the fe999 data team through the following channels:
We take all privacy concerns seriously and aim to acknowledge data-related queries within 5 business days and to resolve them within 30 calendar days. If you are not satisfied with our response, you have the right to escalate to the relevant supervisory authority in the operator's licensing jurisdiction.
When submitting a data rights request, please include your registered username and a clear description of the data or right in question. This helps us locate your records accurately and respond as efficiently as possible.
Our support team is available around the clock to address privacy queries, data rights requests or any concerns about how fe999 uses your personal information.